Is there something that you're not sure about?
Take a little look through the below and maybe you will find the answer you need! If not, don't worry, you can email us at
I need to change my order details. What shall I do?

Please contact the seller directly through their shop page, via the ‘Contact Seller’ button.  


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Can I return my order?

Yes, please refer to our returns policy here. If your item was customised or personalised it is non-returnable. If you do need to return your order please remember it must be returned directly to the seller. If you have any questions or concerns regarding a return please contact us at


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Where is my delivery?

If you think your delivery should have arrived and it hasn’t then there are a few things you could do. Check your order confirmation email and it will have the estimated date of despatch. Some of our items are made to order by our mamas so may take a little longer to arrive. You could also contact the seller directly through their shop page by clicking on the ‘contact seller’ button.

If you a still worried or haven’t received a response from the seller then just email at us at and we will investigate for you.


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How can I pay for my order?

You can pay via PayPal or all major credit or debit cards.



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Are all sellers mamas?

Sellers on the All By Mama website have joined knowing that they are amongst fellow entrepreneurial women who are working flexibly to be with their families. Our communications, vision and ethos are specifically focused on this and supporting flexible working for parents is at the very heart of our business We take an ‘inclusive’ view to the business and are very happy to welcome businesses that are run by fathers, grandparents, carers or those without children if they too are committed to supporting our community and brand values.


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How can I contact All By Mama?

You could either complete the form here or email us at



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