Returns & Deliveries

  • Returns
  • Deliveries
Returns

NB. This policy does not affect any of your legal rights, including separate cancellation rights, which may be available to you. For more information about those rights, see our terms and conditions. Nor does it apply to defective items.

We hope that you will love your new products. However things can go wrong. This returns policy allows you to return unwanted products for a refund on the following conditions.

 

  1. The item must be received in its original condition within 14 days of receipt by you.

 

  1. The returned item must be in a condition allowing it to be resold as new including being unused, in its original packaging, with all components and with any seals, labels and documentation intact.

 

  1. The returned item must include our returns form which is available from us on request by email to returns@allbymama.com and you must include the form in the package that you return to the seller.

 

  1. You must pay the cost of returning the item to us.

 

  1. The item is your responsibility until it reaches the seller you are returning to. Therefore for your own protection we recommend that you send the item using a delivery service that insures you for the value of the goods and that you retain proof of posting.

 

  1. If the returned item is received in accordance with the above requirements, we will issue a full refund but less the original delivery charge, less any payment charges, and less the amount of any discount. Alternatively, if you prefer, it may be possible for the seller to exchange the item.

 

  1. In the event of an item being faulty of damaged just notify AllbyMama in writing within 7 days of receiving the item, and we will issue you with a Returns number and label which you will need to include in the return parcel. Please ensure you notify us first via returns@allbymama.com before sending the item back to the seller.

 

  1. All items must go back directly to the seller, in protective packaging and using a traceable mailing method as neither AllbyMama or the seller are responsible for goods lost or damaged in transit. All postage costs for returned items are at the customer’s expense.

 

  1. Please note that bespoke and personalised items are non-returnable.

 

Date: 13:10:14

Version: V1

Deliveries

Cost of delivery

All postage and packaging prices are provided by the individual sellers and vary depending on the product being sold. Unless indicated otherwise prices quoted are for mainland UK delivery. Products can also be posted overseas where indicated by the seller. If this option is not offered please contact the seller who will advise what is possible.

 

Delivery Method

Our sellers all deliver their orders via different delivery methods. You may be able to select different options at the Checkout depending on the seller you are buying form. Each seller will however specify the delivery method they will be using to post their product to you.

 

Delivery timescale

Our orders are all made by mums working around their families and this will sometimes have an effect on how quickly your order will be despatched. Each order will have an estimated delivery time detailed and you should look at this to see how long your order will take to arrive. This is also reconfirmed to you on your order confirmation email. Some items, such as personalised or customised items may take longer to produce subject to the type and complexity of the work required.

 

Multiple orders

If you wish to purchase several items from the same seller it may be possible to arrange a discounted postage and packaging charge. You will need to contact the seller to enquire.

 

Who is posting my order?

All purchased items are sent to you directly from the seller. All By Mama has no direct involvement in producing, packaging and posting of the products.

 

Date: 13:10:14

Version: V1

 

Want to start selling with us?
Find Out More