Frequently Asked Questions | All By Mama
Gifts made by mums and dads running a business around family life.
Free Returns

Frequently Asked Questions

I’ve received my order and it is damaged. What shall I do?

Please email our team at orders@allbymama.com and we will advise you.

Can I return my order if I am not happy with it?

Good news, we offer free returns! Click here: https://clicksit.typeform.com/to/J9n8lU? if you would like to return a product. Personalised products are non-returnable unless they are damaged. You can read more about our returns policy here returns@allbymama.com

How long does it take for my order to arrive?

This will depend on the product you order, and it will be detailed on your order confirmation email. If you can’t find what you need, you can email us at orders@allbymama.com

My order hasn’t arrived. What shall I do?

If you think your delivery should have arrived and it hasn’t then there are a few things you could do. Check your order confirmation email and it will have the estimated date of dispatch. Some of our items are made to order by our mamas so may take a little longer to arrive. If you a still worried or haven’t received a response from the seller then just email at us at orders@allbymama.com and we will investigate for you.

I would like to apply to join your community and list my product. How do I do that? Is anyone able to join?

Click here to find out more about joining us. We are a curated marketplace, so we review applications based on whether we think they are a good fit for our customers. We reply to all applicants received. We look forward to hearing from you!

Are all sellers Mamas?

Sellers on the All By Mama website have joined knowing that they are amongst fellow entrepreneurial women who are working flexibly to be with their families. Our communications, vision and ethos are specifically focused on this and supporting flexible working for parents is at the very heart of our business We take an ‘inclusive’ view to the business and are very happy to welcome businesses that are run by fathers, grandparents, carers or those without children if they too are committed to supporting our community and brand values.

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